Orders will be dispatched within 1-5 business days after successfully processed payment, and you will receive an email once the entire order is shipped.
Please make sure your shipping address is correct before you place an order. Customers will bear all costs due to incorrect addresses. We do not accept P.O Box, BFPO address (UK) or APO/FPO address.
Please inform us as soon as possible if you want to cancel your order. If the order is already shipped, please sign the parcel and refer to our return policy. We won't take any responsibility if customers refuse to sign the parcel.
Notes concerning parcels being returned to us due to unsuccessful delivery caused by the following reasons:
- Incorrect address;
- Shipping company couldn't get in touch with the recipient or the recipient is not at the delivery address;
- Awaiting collection as requested by recipient, but the recipient didn't show up.
- The customs(or we) contacted the recipient, the recipient refused the parcel directly without contacting us first.
- Customer refuses to sign the parcel.
Customers are responsible for the shipping fee(10% of the parcel's value, $40 the maximum) if they prefer a refund, or they will need to pay shipping cost if they prefer a redelivery.
If you have other questions, please don't hesitate to email us at firstname.lastname@example.org